User Information
The Platform obtains the information you provide when you register for the services as third party. When you register with us, you provide us the following information your name, age, email address, location, phone number; transaction-related information, such as when you download or use Applications from us; information you provide us when you contact us for help; information you enter into our system when using the Application/Services/products; the information obtained through GPS or other means, such as the geographical location collectively, ‘Information’.
Repairman24 collects information about you and your use of the Platform, and the devices used by you to access the Platform including; your activity on the platform, which would include your search history, your search inputs, pages viewed on the Platform, statistics on page views and the URLs with time stamps; device information including your IP address, and identifiers such as browser setting type, operating system, network information and device type settings including but not limited to crash reports, system activity, the date, time and referral URL of your request.
In case any individual under the age of 18 years of age is utilizing the Platform, such usage will be undertaken only with the strict supervision and approval of a parent or a legal guardian or any other person having parental responsibility for the child, and Repairman24 will not be responsible for the same at any time and in any manner whatsoever.
Use of your Personal Information
The Information collected by us shall be used for availing our Services and utilised for other functions including but not limited to render Services (as defined in Terms of Service); maintaining the Platform; to evaluate the quality and competence of our personnel;
to resolve any complaints you may have and ensure that you receive the highest quality of Services; to coordinate for service delivery; notify you about changes to our Platform; send out system updates on the booked services, detecting, preventing and addressing technical issues;
improve user experience; analyse trends, conduct research, administer the Platform/Services and products, learn about each user's learning patterns and movements around the Platform/Services and products and gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymised, and non-anonymized data may periodically be transmitted to external service providers to help us improve the Platform, products and our Services.
We will share your information with third parties only in the ways that are described below in this Policy and use the individual data and behaviour patterns combined with personal information to provide you with personalised content.
Third parties provide certain services which we may use to analyse Information to personalise, drive insights and help us better your experience or reach out to you with more value-added applications, products, information and Services. Repairman24 will not be liable for the privacy practices of such third-party entities and encourages you to automobileefully read the privacy policies and procedures of such third parties.
We do not sell, trade or rent your Information to any third party unless save and except in order to provide you with the Services or we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. However, this information, when disclosed, will be in an aggregate form and does not contain any of your personally identifiable information. Repairman24 will occasionally send email notices or contact you by SMS/RCS/Phone call to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information: as required by law, such as to comply with a subpoena or similar legal process; to enforce applicable terms, including investigation of potential violations thereof; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request; with our trusted services providers who work on our behalf, do not have an independent use of the Information we disclose to them and have agreed to adhere to the terms set forth in this Policy; to protect against imminent harm to the rights, property or safety of the Platform/ Repairman24 or its users or the public as required or permitted by law; with third-party service providers in order to personalise the Platform/Services/products for a better user experience and to perform behavioural analysis. We may share Information upon the merger or acquisition of Repairman24 with another company. We shall transmit and transfer the Information upon acquisition or merger of Repairman24 with another company.
We follow a strict confidentiality policy with regard to the disclosure of confidential information to our employees or other personnel. There may be situations where we may disclose the confidential information only to those of our employees and other personnel on a need to know basis. Any breach of confidential information by the employees, personnel within the Company is dealt with stringently by us.
Transfer of Information
Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Policy followed by your submission of such Information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.
Your Rights
You can always choose not to provide the requested information to us; it will however result in you not availing certain features if, or the entire, of our Services. With respect to Information you will have the following rights/preferences: access, confirm, and review Information you may have provided; correct Information that may be inaccurate or irrelevant; deletion and erasure of your Information from the publicly available pages of the Platform; receive Information we hold about you in a portable format; object to or restrict any form of processing you may not be comfortable with; however, this will result in discontinuation of your use of the Services. In order to exercise these rights, please contact us on the email address [email protected]
If you want to withdraw your consent or raise any objection to the use of your Information for receiving any direct marketing information to which you previously opted-in, you can do so by contacting our customer support at the above-mentioned addresses. If you withdraw/object your consent, our use of your Information before you withdrew/objected shall still be lawful.
Third-Party Services
We may use your Information to send you promotional Information about third parties which, we think you may find interesting if you tell us that you wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorised third-party access or other acts of third parties or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our negligence or wilful default.
We use support services of third-party platforms and/or companies to direct customers to payment gateways when you provide Services. Your financial information is collected, stored and retained by such third-party platforms. We and such third-party platforms undertake measures designed to provide a security level that is appropriate to the risks of processing your personal information and shall comply with applicable laws. However, you are requested to check and consent to the “Privacy Policy” of such third-party platforms in order to accept how such third-party platforms handle your Information.
Once you leave the Platform, we are not liable for any use/ storage/ processing/ collection of your Information obtained by any third-party websites or payment facilitators or provided by you to these third parties or payment facilitators. Such entities and their respective websites/platforms may be governed by their own “Privacy Policy” and “Terms of Service”, which are beyond our control.
Cookies
We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you log in faster, and aggregate to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.
Security
We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect the Information we process and maintain. Access to this Information shall be limited to authorised employees only who need to know that information in order to operate, develop or improve our Platform/Services/products.
User Data Retention
Currently, we plan to retain user Information while an account is active and for at least three years afterwards. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space. We will delete Information based on a request received from you within a reasonable period and the latest within ninety days of receiving a deletion request. However, we may retain such portions of Information and for such periods as may be required under applicable law. Notwithstanding anything contained herein, Repairman24 may retain data after account deletion for reasons including but limited to the following purposes: if there is an unresolved issue relating to your account, or an unresolved claim or dispute; if we are required to by applicable law; and/or in aggregated and/or anonymised form; or Repairman24 may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing the user’s safety and security.
Log information
When you access our Platform, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications
When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services/products.
Changes to this Statement
We may modify or revise the Policy from time to time and shall accordingly notify you of any changes to the Privacy Policy by posting the revised Privacy Policy on the Platform with an updated date of revision. We shall endeavour to review, revise, update, modify, amend or correct the Policy on a regular and routine basis, especially whenever a significant update is made to the technology employed by us. You must periodically review the Policy for the latest information on our privacy practices. In the event you continue to use the Platform and our Services after any update in the Policy, your use of the Platform shall be subject to such updated policy. Your continued usage of Services posts any amendment would deem to mean that you accept and understand the revised Policy. Further, we retain the right at any time to deny or suspend access to all, or any part of, the service to anyone who we reasonably believe has violated any provision of this Policy.
Your Consent
We believe that every Third party service provider of our Services/products/Platform must be in a position to provide informed consent prior to providing any Information required for the use of the Services/products/Platform. By registering with the Platform, you are expressly consenting to our collection, processing, storing, disclosing and handling of your Information as set forth in this Policy now and as amended by us. Processing your Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India.
This Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information, you are consenting to our use of the Information in accordance with this Privacy Policy. If you do not agree with this Policy, you may refuse or withdraw your consent any time or alternatively choose to not provide us with any Information. Under such circumstances, we may be unable to render Services.
Such an intimation to withdraw your consent can be sent to [email protected].
Discrepancies and Grievances with Company
In case of any discrepancy or grievance with respect to all or any Information shared with the Company, please feel free to contact.
Email ID: [email protected].
INTELLECTUAL PROPERTY RIGHTS
Except as mentioned below, all information, content, material, trademarks, services marks, trade names, and trade secrets, including but not limited to the software, text, images, graphics, video, script and audio, contained on the Platform, Services and products are the proprietary property of Repaiman24(“Proprietary Information”). The products of the Repairman24 shall include but shall not be limited to the curated courses material designed and published by the Repairman24 and provided to you for delivering the Services to you.
No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from the Company, and nothing on the Platform or Services shall be or products deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to you.
Repairman24 shall at all times retain full and complete title to the information, content or materials and all Proprietary Information provided by the Company on any medium.
Certain contents on the Platform may belong to third parties. Such contents have been reproduced after taking prior consent from said party and all rights relating to such content will remain with such third party. Further, you recognise and acknowledge that the ownership of all trademarks, copyright, logos, service marks and other intellectual property owned by any third party shall continue to vest with such party and you are not permitted to use the same without the consent of the respective third party.
Your use of our products, Platform and Services is solely for your personal use. Any use of the Platform, Services or products or their contents other than for personal purposes is prohibited. Your use of our Platform or Services does not constitute any right or license for you to use our service marks or trademarks without the prior written permission of Repairman24. Your personal and non-commercial use of this Platform, products and/or our Services shall be subjected to the following restrictions.
You may not decompile, reverse engineer, or disassemble the contents of the Products/ Platform / Services or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website, or remove any copyright, trademark registration, or other proprietary notices from the contents of the Website /Services/Products.
You will not (a) use our Platform and/or any of our product/s or Service/s for any unauthorised commercial purposes of any kind, or (b) advertise or sell any products, Services or domain names or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Platform/our products and Services in any way that is unlawful, or harms Repairman24 or any other person or entity as determined by Repairman24.
No Third party service provider shall be permitted to perform any of the following prohibited activities while availing our Services:making available any content that is misleading, unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, obscene, child-pornographic, lewd, lascivious, profane, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; stalking, intimidating and/or harassing another and/or inciting other to commit violence; transmitting material that encourages anyone to commit a criminal offence, that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; interfering with any other person's use or enjoyment of the Platform/Services; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner, committing any act that amounts to the infringement of intellectual property or making available any material that infringes any intellectual property rights or other proprietary rights of anyone else; make available any content or material that you do not have a right to make available under any law or contractual or fiduciary relationship, unless you own or control the rights thereto or have received all necessary consents for such use of the content; impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; post, transmit or make available any material that contains viruses, trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files or such other programs that may harm the services, interests or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent; access or use the Platform/Services/Products in any manner that could damage, disable, overburden or impair any of the Platform’s servers or the networks connected to any of the servers on which the Website is hosted; intentionally or unintentionally interfere with or disrupt the Services or violate any applicable laws related to the access to or use of the Platform/Services/products, violate any requirements, procedures, policies or regulations of networks connected to the Platform/Services/products, or engage in any activity prohibited by Policy and the terms contained herein; disrupt or interfere with the security of, or otherwise cause harm to, the Website/Services/Products, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Platform/Services/Products or any affiliated or linked sites; interfere with, or inhibit any user from using and enjoying access to the Platform/ Services/products, or other affiliated sites, or engage in disruptive attacks such as denial of service attack on the Platform/Services/products; use deep-links, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the Platform/Services/products, to access, acquire, copy or monitor any portion of the Platform/Services/products, or in any way reproduce or circumvent the navigational structure or presentation of the or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the Platform/Services/products; alter or modify any part of the Services; use the Services for purposes that are not permitted by: (i) the Policy; and (ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdiction; or violate any of the terms specified under the Terms for the use of the Platform/Services/products.
By submitting content on or through the Services (your “Material”), you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Material in any and all media or distribution methods (now known or later developed) and to associate your Material with you, except as described below. You agree that others may use your Material in the same way as any other content available through the Services. Other users of the Services may fork, tweak and repurpose your Material in accordance with this Policy and the terms contained herein. If you delete your user account, your Material and name may remain available through the Services.
In the preparation of the Platform/Services/products and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything here, Repairman24 disclaims any responsibility for any errors and accuracy of the information that may be contained on the Platform. Any feedback from you is most welcome to make the contents thereof error-free and user friendly. Repairman24 also reserves the right and discretion to make any changes/corrections or withdraw/add contents at any time without notice. Neither Repairman24 nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on Platform/Services/products for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by applicable law.
CONSEQUENCES OF BREACH & INDEMNIFICATION:
In the event of a breach of the Policy, you shall be liable to pay liquidated damages along with costs of recovery of the damages to the Company. You shall be further liable to compensate Repairman24 for the losses incurred by Repairman24 due to the breach of Policy by you.
Repairman24 shall be entitled to immediately suspend/terminate you if any of the terms of the Policy is breached by you.
You agree to defend, indemnify and hold harmless Repairman24, its officers, directors, employees,customers and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from breach of any of the terms of the Policy.
In no event shall Repairman24, its officers, directors, employees, customers or agents be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits or any other claim arising out, of or in connection with, your use of, or access to the Platform.
General Provisions:
Notice: All notices served by the Company shall be provided via email to Your account or as a general notification on the Application. Any notice to be provided to the Company should be sent to [email protected].
Entire Agreement: This Policy and any other guidelines made applicable to the Platform/Services from time to time constitute the entire agreement between Repairman24 and you with respect to your access to or use of the Platform and the Services thereof.
Assignment: You cannot assign or otherwise transfer your obligations under the Policy or any right granted hereunder to any third party. Repairman24’s rights under the Policy are freely transferable by Repairman24 to any third parties without the requirement of seeking your consent.
Severability: If for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Policy shall continue in full force and effect.
Waiver: Any failure by Repairman24 to enforce or exercise any provision of the Policy, or any related right, shall not constitute a waiver by Repairman24 of that provision or right. Repairman24 provides the Policy so that you are aware of the terms that apply to your use of the Platform and Services. You acknowledge that, Repairman24 has given you a reasonable opportunity to review this Policy and that you have agreed to them.
Dispute Resolution: This Policy and any obligation arising from and in connection with this Policy shall be governed by the laws of the Republic of India. Any dispute or difference relating to any of the matters set out in this Policy, and the courts of Gujarat shall have exclusive jurisdiction over any and all disputes relating to this Policy.
CONTRACTUAL RELATIONSHIP
Roadnerve Solutions Private Limited, incorporated under the Companies Act, 2013, having its registered office at 13 A, Pavitranagar Society, Opp. Cadila Laboratory, Ghodasar, Ahmedabad - 380050 , operating under the name “Repairman24”, provides Road side assistance services, any automobile repairing, maintainance related services etc. The use and access of our website www.repairman24.com (“Website”), and our mobile applications “Repairman24” (“Applications”), or any products or services in connection with the Application or Website (“Services”) shall be governed by these terms and conditions (“Terms”). The Website and Applications are together called the “Platform”.
These terms constitute a legally binding and enforceable agreement between Repairman24 (“Company/we/us/our”) and its Third party service providers (“Third party service providers/you/your”) and govern use of the Platform to browse and/or avail the Services displayed by you on the Platform. By accessing and using platform, you agree to be bound by these terms, establishing a contractual relationship between you and the Company. In case you do not agree to the terms, you may not use or access or stop your use or access of our platform. These Terms expressly supersede prior written agreements with you. The Company requests the User to automobileefully go through these terms & conditions (“Terms and Conditions” or “Terms”) prior to accessing the Platform or availing Services (as defined below) using the Platform.
The Company reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and the Company will post the amended Terms at the domain of www.repairman24.com/privacy-policy. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. The Company shall not be under an obligation to notify Users of any changes to the Terms and Conditions. If you continue to use the Platform, Content (as defined below) and/or Services after the updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accept the updated Terms and Conditions. Any reference to Terms and Conditions, made herein shall refer to the latest version of the Terms and Conditions.
No information provided on the Platform shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000. These Terms are generated by a computer system and do not require any digital or electronic signature.
DEFINITIONS
“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your Content" or "User Content" means Content that you upload, share or transmit, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. "Repairman24 Content" means Content that the Company creates and makes available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content.
“Estimated Cost” will include the service provider’s approximation of what the Service is likely to cost. The purpose of cost estimation is to predict the quantity, cost, and price of the resources required to complete a job.
“Service(s)” means services provided through the Platform, as described in further detail under Clause below. The Services provided through the Platform may change from time to time, at the sole discretion of the Company.
“Third party service provider” or “You” shall mean any individual/company/garage/automobile washing company/ towing service company who is desirous of giving Services on the Platform as and who are registered on the Platform for this purpose.
SERVICES
The Services constitute a technology platform that enables Users of the Company’s Platform, provided as part of the Services, to arrange road side assistance and schedule repair or maintenance services for automobile with independent third-party providers. Once a request for road side assistance is submitted, we will provide nearby our registered service provider according tolocation with list of services with their experience information.
The Company also provide to request for regular repair and maintenance services by third party service providers which registered on our platforms.
The company also provides towing service to get vehicle out of the situation and back on road on a chargeable basis.
The company also provides personal mechanic for your help for vehicle repairing chargeable basis.
ELIGIBILITY
You hereby represent and warrant that you are eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms, and to abide by and comply with the Terms stated therein.
You are in compliance with all laws and regulations in the country in which you live. You agree to provide the Services only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third-parties.
If you will be using the Services on behalf of an organization, you agree to these Terms on behalf of that organization and you represent that you have the authority to act on behalf of your organization.
PROVIDING SERVICES
You must create an account in order to use some of the features offered by the Platform. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy available on our app/website. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account details, all changes and updates submitted through your account, and all activities that occur in connection with your account.
Following sign-up process you must provide details of your location, name of company/ individual, your address, services with charges.
After completing your signup process and verification you will available for our service platform as registered third party service provider.
Every day you have to become online by logging in and registering your timing in platform. So you will become able to accepting the service request from customer.
When customer generates any request for Road side assistance or maintenance and repair service, there will notification in your platform (“website” or “mobile app”) to accept the request. After accepting the request you have to contact the customer as he will nearby your location for his request. By contacting the customer whatever the services he wants, you have to complete the services as mentioned charges in platform. Customer will pay you in form of digital payment gateway of Repairman24 or any other mode.
Repairman24 will charge you some percentage for your services provided by using our platform. These charges might be decreasing as per your performance, customer feedback, your approach to customer etc. factors is considered. There would be chances for not accepting customer request by you. But if you have accepted the request you are liable to complete service successfully. If there are any chances that you have accepted services but you reject to complete it, it will not be acceptable. It will create bad impression. You will become offline by Repairman24 for 2 hours when you do this type of bad impression more than 85%
Repairman24 is for Road side assistance services and other maintenance and repairing services for automobile. Service request generated and you have to approach customer after accepting service request. There might be chances that Repairman24 instruct you to wear costume of company. You cannot refuse it.
If it is found that you have try to do any criminal act, you will be removed from company’s platform. Further police complaint procedure will be initiated against you.
REFUND/CANCELLATION POLICY
Customer cancellation
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.repairman24.com (the “Website”) and our 'Repairman24' application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”. Partner garage and a person who takes services (customer) are jointly referred to as the "User". Any vehicle related service to be referred as "service".
A user can ask for a refund before confirmation call for the service. Once a user confirms to take the service, there is no claim/refund shall be processed.
Generally, a user shall not be entitled to cancel order once placed. Customer who purchases the service may choose to cancel the order only before or on the confirmation call. However, subject to customer's previous cancellation history, Repairman24 reserves the right to deny any refund.
If a customer cancels the his/her order after the confirmation call, Repairman24 shall have right to collect 100% of the order amount
In case, a user asks for refund for the cancellation of a service before the confirmation call, Repairman24 shall reserve rights to deduct upto 3% of the total amount and remaining amount would be returned on the same account from where the payment was done
A user can not ask to get the refund in some other account apart from where the original payment was done.
Processing the refund would take approximately 5-7 working days to get the refund amount back to the original payment account
Refund request should be made on a call to the support executive and on the phone number mentioned on the website. OTP verification will be done over a call to verify the identity of a person in order to authenticate the user.
Non-customer cancellation
Repairman24 reserves the right to collect a penalty for the Orders constrained to be cancelled by Repairman24 for reasons not attributable to Repairman24, including but not limited to:
in the event if the address provided by the customer is either wrong or falls outside the service availibility zone;
failure to contact customer by phone or email at any time of giving the service
failure to provide service due to lack of information
unavailibility of service provider (garages)
SUPPORT
The Company offers an email as well as phone call based support system along with an online knowledge pool of FAQs. In case you require any assistance or support, you may access support resources or contact our support by emailing at [email protected] or calling our helpline at 915-739-7393, 8320011741 (Monday to Sunday between 7 am and 9 pm).
The Company shall take reasonable automobilee and measures required for the safety of automobile in our possession. In the event, the User’s automobile is stolen while in the possession of the Company, the Company will take all reasonable measures and extend necessary support to the User for recovering their automobile, such as, promptly informing the User of the occurrence of the theft, immediately report the theft to the nearest police station, co-operate and aid the local authorities to recover the vehicle, etc.
PROHIBITED USAGE OF THE PLATFORM
Users shall be prohibited from automobilerying out any illegal activity in the Platform including but not limited to acts mentioned are violating or attempting to violate the integrity or security of the Platform; transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Services; intentionally submitting on the Platform any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform; circumventing or disabling any digital rights management, usage rules, or other security features of the Platform. Any unlawful activities on the Platform are prohibited by the laws of India.
The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause . We shall also be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Platform and Services and to remove non-compliant information from the Platform.
We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer by us. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between the Company or any person on its behalf and the User or where the User has consented to data transfer.
USER DATA
You represent and warrant that any information provided by you in connection with your use of the Platform is and shall remain true, accurate and complete and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Platform.
You agree that the Company, may, in accordance with its Privacy Policy, collect and use your information, technical data, and related information for the validation of the documents submitted. The Company may use information and data pertaining to your use of the Services for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform and transfer the same to its group companies and service providers in furtherance of your access to these Services. You provide your consent to such use and sharing of your information.
Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.
LICENSE
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Services, in each case, solely in connection with your use of the Services. The Company and its licensors reserve all rights not expressly granted herein.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Services, except as expressly permitted in the Terms and Conditions. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the licenses and rights expressly granted in the Terms and Conditions. The Platform and the intellectual property rights vested therein are owned by the Company.
LIMITATION OF LIABILITY
The Company shall not be liable for any damages, liability or losses arising out of your use of or reliance on the
EXEMPTIONS TO LIABILITY OF COMPANY
Third party service provider further agrees that the Company shall be only liable to provide assistance and cooperation in the event of services performed by them. For completing payment procedure it is wholly responsibility of you.
BILLING/CHARGES
The Charges may be updated or changed at any time as per the analysis of the third-party services provider . The updated Charges shall be communicated by the Company and only upon approval of the Charges, the services will be provided by the third-party service provider.
Payment for the Services by the Users may be processed through the third-party internet payment service providers. By purchasing any Services through the Platform.
DISPUTE RESOLUTION
In case of any dispute or difference between the User and the Company, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent. The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of Delhi shall have sole jurisdiction over the matter and/or for the enforcement as the case may be.
GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Gujarat, India.
GENERAL PROVISIONS
Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.
The Company provides these Terms so that you are aware of the Terms that apply to your use of the Platform and Services. You acknowledge that the Company has given you a reasonable opportunity to review these Terms and you have agreed to them.
The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. The company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.
All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery service.
No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.
TERMINATION
The Company may terminate your usage of the Platform or any Service at any time for any reason, including breach of the Terms and Conditions. The Company has the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.
Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User.
You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination.
INDEMNIFICATION
You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Platform; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.
CONTACTING YOU
You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of obtaining feedback in relation to Platform or our Services; obtaining feedback in relation to any other Users listed on the Platform; or resolving any complaints, information, or queries by other Users regarding your critical Content.
You agree to provide your fullest co-operation further to such communication by the Company.
By submitting suggestions or other feedback regarding our Services/Platform, you agree that we can use and share such feedback for any purpose without any compensation to you and we are under no obligation to keep such feedback confidential.